[Britney Thomas]

I observed Grace as a provider. She was doing an assessment on myself (Britney) who was recently d/c’d from the hospital after a stroke. She was very in depth with her exam despite the limitations of there not being another person present. She explained telehealth and verified all information before proceeding with the exam.

I also observed Grace as a patient. A newly diagnosed patient with Type II Diabetes who received instructions on the importance of foot care and the usage of the Omnipod and Dexcom.

Other care professionals for the diabetes scenario could include an endocrinologist and a Diabetes educator.

[Britney Thomas]

Telehealth Evaluation of Staci Schmidt
Telehealth Etiquette

1. Orientation – 5
2. Verbal clarity – 5
3. Active listening – 5
4. Patient focused – 5
5. Tone of voice – 5
6. Eye contact – 5
7. Other body language – 5
8. Empathy – 5
9. Rapport – 5
10. Respect – 5
11. Therapeutic alliance – 5
12: Environment – 5
Overall: 5

Telehealth Exam/Education Rubric
Overall: 9/9

Staci completed every requirement for the exam/education
1. Identifies reason for the visit- 1
2. Confirms that patient agrees with the reason for the visit and accepts- 1
that it is delivered by telehealth- 1
3. Obtains history of symptoms or situation- 1
4. Obtains approaches/treatments patient has taken to address the issue- 1
5. Conducts an appropriate physical using equipment at home, and/or
other individuals to assist or provides telehealth education using
appropriate learning style- 1
6. Discusses findings/Overview of education- 1
7. Develop plan (follow-up, referral, medication, etc.)- 1
8. Determines patient’s understanding of plan/education- 1
9. Determines how patient will get information on the visit (email,
portal, secure text, etc.)- 1

Overall, Staci did great

I observed Staci as a provider. She was doing an assessment on myself (Britney) who was recently d/c’d from the hospital after a stroke. She was very in depth with her exam despite the limitations of there not being another person present. She explained telehealth and verified all information before proceeding with the exam.

Other care professionals could include a neurologist, speech therapist and physical therapist.

[Britney Thomas]

Telehealth Evaluation of Grace Thompson
Telehealth Etiquette

1. Orientation – 5
2. Verbal clarity – 5
3. Active listening – 4
4. Patient focused – 4
5. Tone of voice – 5
6. Eye contact – 5
7. Other body language – 5
8. Empathy – 5
9. Rapport – 5
10. Respect – 5
11. Therapeutic alliance – 5
12: Environment – 5
Overall: 5

Telehealth Exam/Education Rubric
Overall: 9/9

Grace completed every requirement for the exam/education
1. Identifies reason for the visit- 1
2. Confirms that patient agrees with the reason for the visit and accepts- 1
that it is delivered by telehealth- 1
3. Obtains history of symptoms or situation- 1
4. Obtains approaches/treatments patient has taken to address the issue- 1
5. Conducts an appropriate physical using equipment at home, and/or
other individuals to assist or provides telehealth education using
appropriate learning style- 1
6. Discusses findings/Overview of education- 1
7. Develop plan (follow-up, referral, medication, etc.)- 1
8. Determines patient’s understanding of plan/education- 1
9. Determines how patient will get information on the visit (email,
portal, secure text, etc.)- 1

Overall, Grace did very well

[Author]

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