Patient Case: G-tube Placement
Provider Role: Ashley McPartland
Telehealth Etiquette Checklist
1. Orientation: 5
2. Verbal Clarity: 5
3. Active Listening: 5
4. Patient-Focused: 5
5. Tone of Voice: 5
6. Eye Contact: 5
7. Other Body Language: 5
8. Empathy: 5
9. Rapport: 5
10. Respect: 5
11. Therapeutic Alliance: 5
12. Environment: 5
Overall Rating: 5
Ashley did a fantastic job in the role of NNP, consulting with a patient who has an infant with a recent g-tube placement. She was thorough, empathetic, and professional throughout the encounter. A fantastic job!
Telehealth Exam/Education Rubric
1. Ashley identified reason for visit
2. She confirmed that patient/parent agreed with reason for visit
3. Obtained a history of situation
4. Discussed approaches the patient/parent has taken
5. Asked clarifying assessment questions about g-tube care and provided appropriate telehealth education
6. Discussed findings and concerns
7. Developed and described the plan for further evaluation and follow-up with PEDS Surgery regarding G-tube placement
8. She determined the patient’s understanding of plan
9. Determined that email was a good way for patient to receive information about visit with plan
