Lorna Parsons Diabetes Pt: Kristen Schindler Provider
1.Orientation 5
2. Verbal Clarity 5
3. Active Listening 5
4. Patient Focused 5
5. Tone of voice 5
6. Eye Contact 5
7. Other Body Language 5
8. Empathy 5
9. Rapport 5
10. Respect 5
11. Therapeutic Alliance 5
12. Environment 5
Comments: Well done and clear.
She identified reason for visit and had patient agree, obtained history of symptoms or situation
obtained treatments to address the issue, Conducted an appropriate physical with explanation of tools, educated patient,
Developed a plan for for follow up/education
educated patient on how to contact office for appointment. 9/9
