[Zelika Hargrove]

The telehealth experience with Sawsan was excellent. Her role as the provider in assessing a patient recovering from a stroke was effective in ensuring the patient was comforted throughout the exam. Sawsan’s virtual presence was professional and welcoming. She obtained consent, ensured security at the start of the meeting, and was clear about the purpose of the visit. As the provider for a cardiopulmonary patient, a remote patient monitoring scale would be helpful in tracking the patient’s daily weight. In addition to a pharmacist and physical therapist, a home health nursing assistant may provide ADL support for the patient recovering from a stroke.

Great collaboration in working with Sawsan.

Critical Behavior Competency RATING
1. Orientation (5)
2. Verbal Clarity (5)
3. Active Listening (5)
4. Patient-Focused
5. Tone of Voice (5)
6. Eye Contact (5)
7. Other Body Language (5)
8. Empathy (5)
9. Rapport (5)
10. Respect (5)
11. Therapeutic Alliance (5)
12. Environment (5)

Telehealth Exam Rubric
1. Identifies reason for the visit (1)
2. Confirms that patient agrees with the reason for the visit and accepts that it is delivered by telehealth (1)
3. Obtains history of symptoms (1)
4. Obtains approaches/treatments patient has taken to address the issue (1)
5. Obtains allergy history
6. Conducts an appropriate physical exam using equipment at home, and/or other individuals to assist or provides education using learning styles (1)
7. Discusses findings (1)
8. Develop plan (follow-up, referral, medication, etc.) (1)
9. Determines patient’s understanding of plan/education (1)
10. Determines how patient will get information on the visit (email, portal, secure text, etc.) (1)
Total (1 point each) 9/10

Zee Hargrove (Group 44)

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